PreVisor’s 2009 Business Outcomes Report represents 33 unique research studies conducted by PreVisor and partner companies in 2009. The studies were completed with client organisations both in the U.S. and globally, and provide insight into the direct correlation between key performance indicators and the organisations’ talent measurement initiatives. The studies span numerous industries from financial services to the retail sector, covering various job roles that incorporate sales, clerical, and customer service test solutions.

Some highlights from this year’s findings include:

• Over £1.4 million was saved annually by reducing the number of repeat trouble call rates at a cable telecommunications company.
• In a retail organisation in the automotive parts industry, sales associates who earned higher scores on an assessment solution had potential to drive another £97 million annually.
• Retail sales associates who earned high scores at one telecommunications firm averaged £807 more per year in commission, equating to a £21 million increase in annual sales.
• In a remote agent position in a contact centre outsourcer, employees who had earned higher scores on a contact centre assessment solution handled calls 11% faster, translating into over eight hundred additional calls taken per year.
• Branch managers with high scores on a front line manager assessment solution at a national financial services organisation achieved sales at 140% higher rate while promoting 59% higher employee engagement.

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